State Bank of India Dail: 9223866666

Success Story

Platform :

Voice

Target Market :

Maharashtra & South Indian Region.

Objectives :

  • To introduce mobile banking for all SBI users having registered mobile numbers.

Solution :

  • ‘Quick Missed Call Banking’ service which included Balance enquiry, Mini Statement, managing ATM Card, Car/Home Loans, Account Registration / De- Registration were initiated via a simple Missed Call.

Outcome :

  • Handled 5 million calls and all transactional SMS on a daily basis.

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