Implement, review and continuously enhances customer service strategies, procedures and programs to ensure prompt and effective resolution of all customer related issues and concerns.
Technical skill sets includes: Telecom VAS.
Implement service quality standards and practices in compliance with corporate standards, procedures and guidelines.
Maintain permanent relationships with customers and successfully coordinates service delivery related functions.
Service Delivery, Operations Management
Follows-up on all delivery related issues and pro-actively reports to concerned Managers about status and potential installation or maintenance concerns.
Resolving issues or escalates if required and highlights implications to the project deliverables/ outcome.
Strategy and Execution of the Product/platform
Communicating effectively to customers about installation and maintenance status to manage expectations.
Should have minimum 4.0-5.0 years of experience in Telecom services delivery Management, Team Management and expertise in network technologies like SMPP, SMSC, HTTP, Mobile operator, SMS gateways, SMTP, Voice and VOIP.
Mandatory Skills Required :
Should have minimum 1-6 years of experience in Telecom services
Should have a Knowledge of Protocol Such as SMPP
Should have a sound knowledge of Linux/Unix Commands ,Relational Database
Should have a strong debugging and communication skills.
Coordination with the Operators/Third party for raised concerns.
Coordination with the Client and Internal team for the raised concern
Designation : Business Manager – Performance Marketing
Experience : 3 to 8 years
Driven the organizations towards Massive Net profits by optimizing performance marketing channels.
Devising overall business plan and corporate sales & marketing strategy for the company.
Directly managing all web/Mobile marketing efforts and increasing quality lead conversions from all sources, including paid search, display, content & social media.
Developing budget and monitoring & controlling all costs associated with corporate-wide digital marketing programs; tracking campaign costs, performance and ROI throughout the demand generation lifecycle.
Speaking with brands and agencies to bring direct offers.
Getting direct publishers on board on CPI basis.
Taking care of campaign performance and check for scope of scaling up.
Design sales pitch, presentation and proposal for potential clients.
Follow up with leads.
Maintain high level of communication with affiliates, publishers and recommend new campaigns to publishers.
Complete mix of demand and supply to hit the revenue target.